This Refund Policy explains when you can get your money back for purchases of Quantic Heartz subscriptions and lifetime licences. It applies together with our Terms of Service. If you are a consumer in the European Union, United Kingdom, or Switzerland, you also have a statutory right of withdrawal that is explained in section 1 below.
1. Right of withdrawal (EU / UK / Switzerland consumers)
If you are a consumer resident in the European Union, the United Kingdom, or Switzerland, you have the right to withdraw from your contract with Quantic Heartz LLC within 14 days of the purchase, without giving any reason.
To exercise your right of withdrawal, send a clear statement — for example, an email — to support@quanticheartz.io. You may use the model withdrawal form below, but you are not required to.
Model withdrawal form
— To: Quantic Heartz LLC, 1621 Central Ave, Cheyenne, WY 82001, USA / support@quanticheartz.io
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: [Quantic Heartz subscription / lifetime licence]
— Ordered on: [date]
— Name of consumer(s): [name]
— Address of consumer(s): [address]
— Email of consumer(s): [email]
— Date: [date]
(*) Delete as appropriate.
Consequences of withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, without undue delay and no later than 14 days from the day on which we receive your withdrawal notice. We will use the same payment method you used for the original transaction, unless you have expressly agreed otherwise. No fees will be charged for this reimbursement.
Loss of the right of withdrawal for digital services
Pursuant to Art. 16(m) of Directive 2011/83/EU (implemented in Germany as § 356(5) BGB), the right of withdrawal ends for a contract on the provision of digital services where we have begun performance with your express prior consent, you have acknowledged that you lose your right of withdrawal once performance begins, and we have provided you with confirmation of these facts. The pre-contractual information obligations under Art. 246a § 1 EGBGB are fulfilled by these materials.
When you start your Quantic Heartz subscription or activate your lifetime licence, you expressly request immediate delivery of the digital service and acknowledge that by starting to use the Service you will lose your right of withdrawal once the Service has been fully provided. The 7-day free trial period is not "performance" in this sense — you retain your right of withdrawal during the trial and during any paid period in which you have not yet actively used the Service.
2. Refund policy for all customers (including outside the EU)
7-day free trial
If you cancel during your 7-day free trial, you are not charged. No refund is required because no payment was taken.
Monthly and yearly subscriptions
You can cancel a monthly or yearly subscription at any time. Cancellation stops future renewals. We do not issue partial refunds for the unused portion of a billing period already paid for, but your access to the Service continues until the end of that period.
If the Service is not working for you for technical reasons we cannot resolve, we will issue a goodwill refund on a case-by-case basis. Email us at support@quanticheartz.io.
Lifetime licence
Lifetime licences can be refunded within 14 days of purchase provided you have not actively used the Service beyond verifying that it works. After 14 days, or after substantial use, lifetime purchases are non-refundable except where required by mandatory consumer law.
Duplicate charges, billing errors
If you are charged twice for the same purchase, charged the wrong amount, or charged after a cancellation, contact support@quanticheartz.io with your Stripe receipt. We will correct billing errors and refund any incorrect charges without delay.
3. How to request a refund
Email support@quanticheartz.io from the email address associated with your Quantic Heartz account. Please include:
- the email you purchased under;
- the approximate date of purchase;
- the plan (monthly, yearly, or lifetime);
- a brief reason for the refund request (helps us improve the Service).
We respond to refund requests within 3 business days and process approved refunds within 14 days via the original payment method.
4. Contact
Questions about this Refund Policy can be sent to support@quanticheartz.io. A German-language version is available at /widerruf.